Frequently Asked Questions

General

How do I shop in Penny’s online store?

Simply head to the Penny Skateboards homepage, and click ‘Shop Online’ to begin browsing. Make sure you select the correct region. For example, if you live in the US, click ‘Shop in United States.’

Asides from skateboards, what else does Penny sell?

Lots of cool stuff. Not only does Penny have a wide range of skateboards in different colours and sizes, we also sell hardware such as grip tape, wheels, trucks and panel stickers. For cool skater style, check out our apparel and lifestyle products.

Can I design my own Penny board?

You sure can. Use your skateboard as an expression of creativity with Penny’s 3D Customiser. Choose the colour of your board’s deck, wheels, trucks and bolts, to design a totally unique ride. The 22" and 27" deck sizes are currently available in the 3D Customiser.

Does Penny provide international shipping?

Penny currently ships to Australia, the US, the UK, Canada and a selection of European countries. We are looking at new distribution channels to make our products available in a greater number of countries in the near future. For more information, visit the Shipping and Delivery page on the Penny Skateboards website.

Is Penny on social media?

Of course we are! Penny is on Facebook, Instagram, Twitter, Vimeo and YouTube. Follow us to stay up to date with everything happening at Penny. Tag us in your photos and use the hashtag #pennyskateboards to share your adventures with Penny’s online community.

Does Penny have sales?

Check out the Deals page on the Penny Skateboards website for promotions and special offers. To ensure you don’t miss out, follow Penny on social media and sign up for the newsletter to hear about the latest deals as soon as they become available.

How do I sign up for the Penny newsletter?

It’s easy! Just scroll down, and enter your email address in the ‘Join Our Newsletter’ field in the footer. Sign up to enjoy exclusive members-only promotions, giveaways, event news and more.

Does Penny make skating videos?

There are tons of rad videos on Penny’s Vimeo and YouTube accounts, featuring footage of our skating adventures from all over the world, step-by-step skateboard maintenance tutorials, and information on the latest products.

How do I know which Penny is right for me?

Penny stocks two different skateboard sizes – the original 22" Penny and the 27" (known as the Nickel). Our Shop By Size page features a detailed breakdown of the deck sizes, so you can decide which Penny board would best suit your needs.

I’ve never skated before. Should I buy a Penny?

Featuring a high quality, slip-resistant plastic deck paired with cruiser trucks and sturdy wheels, Penny boards are perfect for entry-level skaters. From beginners to experienced riders, Penny boards were made for everyone.

Ordering Processess

What forms of Payment does Penny Skateboards accept?

We accept Visa, Mastercard, American Express, and gift vouchers. You can also check out using PayPal.

How much does Shipping cost?

We want to make shopping online as quick, easy, and affordable as possible. We offer Free Standard Shipping with all orders $149 or greater. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details.

How long after I order until it ships out and how long does the Shipping take?

The processing time of your order can vary and depends on the item(s) you order. Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

I changed my mind and I want to cancel my order. What do I need to do?

If the item has not been shipped yet, we can cancel your order for a full refund, but please contact us as soon as possible with your order number, preferably by phone (1300-362-025). Please note, once the order has shipped we cannot cancel or recall a package.

Can I return a Penny Skateboard?

Any unused item (including customized boards) purchased from the Official Penny Skateboard website can be returned for a full refund within 30 days from the date of purchase. The customer is responsible for return shipping charges, but there are no restocking fees of any kind. Please read through our Returns & Refunds Page for details and contact our Customer Service team to set up a return if needed.