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We accept Visa, MasterCard, American Express, and Discover Cards. You can also check out using PayPal.
We want to make shopping on-line as quick, easy, and affordable as possible. Currently we offer FREE Shipping on all orders.
You will receive you tracking information when your goods are dispatched from our warehouse. Please not we do not operate over the weekend or on Bank holidays – orders placed over the weekend are printed on a Monday morning and dealt with as soon as possible.
The processing time of your order can vary and depends on the item(s) you order. Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.
Unfortunately, at this time we do not ship to PO boxes. If you check out with one listed as your shipping address we will contact you asking for a different shipping address.
We ship via DPD & FedEx depending on location – you will receive tracking information when your order leaves our warehouse so you can track your delivery.
If the item has not been shipped yet, we can cancel your order for a full refund, but please contact us as soon as possible with your order number, preferably by phone (02380 865906) or email email@example.com. Please note, once the order has shipped we cannot cancel or recall a package we will need to arrange a collection and a new order will then have to be placed – A refund will be given once the original item has been received in our warehouse. Please note Custom Orders are non-refundable unless the order is incorrect or there is a quality issue.
Absolute Board Co Ltd aims to deliver high quality Penny Skateboards products to all of our online customers. Committed to customer satisfaction we aim to ensure all areas of the on-line store are hassle free with no risk. All skateboards sit under a 2 year warranty. If an item hasn't met your expectations, Absolute Board Co Ltd will assess a return request via email within 30 days from purchase. Please read through our Returns & Refunds Page for details and contact our Customer Service team to set up a return if needed.
If the tracking number says it has been delivered, double check with all family members and/or neighbours that could possibly have picked it up and contact us immediately so we can begin working with the courier to see what happened and resolve the issue.
Penny Skateboards come in two different sizes; the 22” Penny, 27” Nickel. When choosing the size of board there are a few things to keep in mind; such as size, age, and experience, but mostly it’s about preference. Read through our 'Size Me Up' guide to see if you can get a better idea of what you’re looking for and if you still have any questions, feel free to contact our Customer Service Team.
The grip tape and/or Panel stickers on Custom skateboards are not sent applied. They are sent separately in the box so when you receive it you can decide whether you want them on your board. Check out our How To Guide: Applying Grip tape for an easy guide of how to apply grip tape.
Your Penny board does require some maintenance if you want it to ride smoothly for a long time. The Bearings and Cushions are two of the most important parts of your board, but rarely get any love. Over a period of time there’s definitely a chance you’ll need to swap out the bearings or cushions for some new ones which will give it some new life! Keep in mind that dirt and water (even condensation/dew) can really effect the performance and length of life of your board. Contact our Customer service Team with any other questions and we can give you some recommendations on care and cleaning.
All of our items that we ship come in a regular brown shipping box from “Absolute Board Co.”. Nowhere on the box or label will it say Penny Skateboards. Also, in order to save unnecessary use of paper, we do not ship an invoice or packing list inside the box. Your order confirmation that was emailed to you after your purchase should contain the complete packing list and totals from your order.
When you place your order you will see a charge from Absolute Board Co.
Penny Skateboards are covered under a 2-Year manufacturer's warranty. If something does happen to your board caused by a manufacturing defect please contact us immediately so we can start a warranty claim.
We do our best to restock the customizer components and completes as soon and often as possible. If there is an item that you really want that’s unavailable at the moment, send our customer service team an email with the complete item name and we can give you our best estimate of when/if it will be restocked.
We do offer different promotions on our site, to make sure you don’t miss out sign up to our Penny Newsletter at the bottom of our homepage. We only send a couple emails a month to keep you up to date on our new products, promotions, Penny news, and giveaways!
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