Frequently Asked Questions

Ordering Process

What forms of Payment does Penny Skateboards accept?

We accept Visa, MasterCard & American Express. You can also check out using PayPal.

How much does Shipping cost?

Shipping charges are dependent on the delivery destination, you can check pricing on our Shipping & Delivery page of our website here. Please be aware local customs charges are the responsibly of the customer to pay.

How soon will I receive my tracking information?

You will receive you tracking information when your goods are dispatched from our warehouse. Please note we do not operate over the weekend or on Bank holidays – orders placed over the weekend are printed on a Monday morning and dealt with as soon as possible.

How long after I order until it ships out and how long does the Shipping take?

Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

Do you deliver to PO Boxes?

Unfortunately, at this time we do not ship to PO boxes. If you check out with one listed as your shipping address we will contact you asking for a different shipping address.

Which Carrier does Penny Skateboards ship with? And do they require a signature in order to deliver it?

We ship using multiple different carriers, dependent on location. These are UK Mail, DPD & FEDEX. Please refer to our Shipping & Delivery Page for more information. A signature is required.

I changed my mind and I want to cancel my order. What do I need to do?

If the item has not been shipped yet, we can cancel your order for a full refund, but please contact us as soon as possible with your order number, preferably by phone (02380 865906) or email customercare.eu@absoluteboardco.com. Please note, once the order has shipped we cannot cancel or recall a package we will need to arrange a collection and a new order will then have to be placed – A refund will be given once the original item has been received in our warehouse.

Can I return a Penny Skateboard?

Absolute Board Co Ltd aims to deliver high quality Penny Skateboards products to all of our online customers. Committed to customer satisfaction we aim to ensure all areas of the on-line store are hassle free with no risk. All skateboards sit under limited lifetime warranty (This does not cover general wear and tear). If an item hasn't met your expectations, Absolute Board Co Ltd will assess a return request via email within 30 days from purchase. Please read through our Returns & Refunds Page for details and contact our Customer Service team to set up a return if needed.

The DPD/Fed Ex/UK Mail tracking number says it was delivered, but I still haven’t received my package. What should I do?

If the tracking number says it has been delivered, double check with all family members and/or neighbours that could possibly have picked it up and contact us immediately so we can begin working with the courier to see what happened and resolve the issue.

Product Questions

What are the different sizes of Penny Skateboards and which one should I get?

Penny Skateboards come in several different sizes; the 22”, 27”, 32” and 36” longboard. When choosing the size of board there are a few things to keep in mind; such as size, age, and experience, but mostly it’s about preference. Feel free to contact our Customer Service Team on for further advice on customercare.eu@absoluteboardco.com or 02380 865906

Does the grip tape and/or panel stickers come applied to my Custom Penny Skateboard?

The grip tape and/or Panel stickers on Custom skateboards are not sent applied. They are sent separately in the box so when you receive it you can decide whether you want them on your board.

I've had my Penny for a while, what should I do to make sure it's in tip-top shape?

Your Penny board does require some maintenance if you want it to ride smoothly for a long time. The Bearings and Cushions are two of the most important parts of your board, but rarely get any love. Over a period of time there’s definitely a chance you’ll need to swap out the bearings or cushions for some new ones which will give it some new life! Keep in mind that dirt and water (even condensation/dew) can really affect the performance and length of life of your board. Contact our Customer service Team with any other questions and we can give you some recommendations on care and cleaning.

Miscellaneous

Is my Penny Skateboard covered by a warranty?

Penny Skateboards have a limited lifetime warranty, however this does not include general wear and tear. If something does happen to your board caused by a manufacturing defect please contact us immediately so we can start a warranty claim.

Does Penny Skateboards ever have sales or promotions on the website?

We do offer different promotions on our site, to make sure you don’t miss out sign up to our Penny Newsletter at the bottom of our homepage. We only send a couple of emails a month to keep you up to date on our new products, promotions, Penny news, and giveaways!