Gift Voucher Frequently Asked Questions

Why should I choose a Penny Gift Voucher?

A Penny Gift Voucher is ideal for those hard to buy for people – or if you accidentally forgot to purchase a Penny before the last shipping date! Penny Gift Vouchers are available in set values or you can create your own to suit your budget. Best of all, they are delivered immediately via email, so all you need to do is forward it on, or print it out and wrap it up.

How can I make my Penny Gift Voucher exciting?

Sometimes you just want to give something that can be unwrapped! A Penny Gift Voucher is no different. We've seen some pretty creative gift voucher wrapping ideas. You can keep it simple by printing your Penny Voucher and putting it in a card, or ramp things up by wrapping it with a Penny cap or a set of Penny wheels!

Where do I find my Gift Voucher Number?

The Penny Gift Voucher number is available in the email Penny sends once the Gift Voucher is purchased. If you can't find the email, make sure you check both the sender and receiver inboxes. Pop over to your Spam folder too, just in case it lost it's way.

How do I redeem a Penny Gift Voucher?

Head to the Official Penny Website and check out the range of Penny Skateboards and accessories. Add your favourites to the cart. You can use your voucher for anything in the Penny official online store. Once you've finished shopping, click on the shopping cart icon to review your order. Click on Deals & Vouchers Type the Gift Voucher number from your email into the Gift Voucher Number field. The amount remaining will reduce accordingly. If your Gift Voucher doesn't cover the entire purchase value, you can now pay the remaining balance using the other payment options available. Your Gift Voucher will hold on to any remaining value, so that you can use it in a future Penny purchase.

What if I lose my voucher?

Your Penny Gift Voucher is like cash tender. Passing on the code or loss of the code will mean that anyone can use your credit. Keep it safe at all times.

Where can I buy a Penny Gift Voucher?

Penny Gift Vouchers are only available for purchase and use on the official Penny online store. By purchasing from us directly, your Penny is guaranteed to be authentic and will be shipped without delay.

How do I purchase a voucher for a friend if I don't want them to receive it right away?

We get it! To keep your Penny Gift Voucher a surprise, add your email into the email field when purchasing a voucher. Make sure you check your inbox and spam folders to save it to give to them later.

Does a Penny Gift Voucher expire?

How do refunds on Penny Gift Vouchers work?

If you have decided that you would like to have your Gift Voucher refunded, it must be done within 7 days of purchase. Penny Gift Vouchers can only be refunded if unused. Sorry, for security reasons only the person who purchased the voucher can obtain a refund.

Can I add more credit to the Gift Voucher?

Unfortunately what you've locked into the voucher is set, so if you have purchased a gift card for a certain amount it cannot be changed. However the custom gift card allows any amount to be purchased as you wish – or you can purchase additional vouchers to increase the value.

How do I know how much money is left on my Penny Gift Voucher?

You can check your Penny Gift Voucher balance by entering the Gift Voucher Number at the checkout. The remaining value will be subtracted from your purchase.

Can I use my gift voucher in stores?

Sorry! Your gift voucher is only redeemable in the Penny online store. But we have fast shipping, the entire Penny range and special deals. There is a link to the appropriate store in your Gift Voucher email.

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