Customer Support

Contact Us

If you would like to talk to us about your order or you have a question, please get in touch. Fill in our contact form and we’ll get right back to you.

Phone: +1 855-736-6927
Monday - Friday 8:30am - 5:00pm  PST

Email: customercare.us@absoluteboardco.com


FAQ

Ordering Process

What forms of payment does Penny Skateboards accept?

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club Cards. You can also check out using PayPal, Apple Pay, Google Pay, & Shopify Pay.

How much does shipping cost?

We want to make shopping online as quick, easy, and affordable as possible. We offer Free Shipping on all US orders $50 or greater! We also offer Express shipping  if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for US and International shipping.

How long after I order until it ships out and how long does the shipping take?

Processing time usually takes up to 2 business days, but can vary. You will receive an email with the tracking # as soon as it is shipped.  Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

Do you deliver to PO boxes?

We do ship to PO boxes. However, It is required to be shipped with Fed Ex Smartpost and can take 2-8 business days within the contiguous 48 states and 10-14 business days to PO Boxes in Hawaii or Alaska.  Unfortunately, we cannot ship express.

Which carrier does Penny Skateboards ship with? Do they require a signature in order to deliver it?

We ship all online orders with Fed Ex or OnTrac. Please note, your shipment does not require a signature on delivery.

I changed my mind and I want to cancel my order. What do I need to do?

If the item has not been shipped yet, we can cancel your order for a full refund, but please contact customer service as soon as possible with your order number, preferably by phone (1-855-736-6927). Please note, once the order has shipped we cannot cancel or recall a package. The package will have to be delivered and then we can proceed with the returns process.

Can I return a penny skateboard?

Any unused item purchased from pennyskateboards.com can be returned for a full refund within 30 days from the date of purchase. The customer is responsible for return shipping charges.  Please read through our Returns & Refunds Page for details and contact our Customer Service team to set up a return if needed.

The tracking number says it was delivered, but I still haven’t received my package. What should I do?

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up and contact us immediately so we can begin working with Fed Ex or OnTrac to see what happened and resolve the issue.


Product Questions

What are the different sizes of Penny Skateboards and which one should I get?

You can find a Penny Skateboard in four different sizes; the 22” Penny, 27” Nickel, 32" Cruiser and 36” Longboard. When choosing the size of board there are a few things to keep in mind; such as size, age, and experience, but mostly it’s about preference. Here is a good reference to give you a little more detail about each size. If you still have questions, feel free to contact our Customer Service team who can definitely help you out.

I’ve had my Penny for a while? What should I do to make sure it’s in tip-top shape?

Your Penny board does require some maintenance if you want it to ride smoothly for a long time. The bearings and cushions are two of the most important parts of your board, but rarely get any love. Over a period of time there’s definitely a chance you’ll need to swap out the bearings or cushions for some new ones which will give it some new life! Keep in mind that dirt and water (even condensation/dew) can really effect the performance and length of life of your board. Contact our customer service team with any other questions and we can give you some recommendations on care and cleaning.


Miscellaneous

Is the box shipped "gift friendly"? (i.e. no branding or logos)

Except for Penny Surfboards, we ship everything in a regular brown shipping box from “Absolute Board Co.”, Penny's parent company. Nowhere on the box or label will it say Penny Skateboards. Penny Surfboards are shipped with the Penny logo printed on the box. Also, in order to save unnecessary use of paper, we do not ship an invoice or packing list inside the box. Your order confirmation that was emailed to you after your purchase should contain the complete packing list and totals from your order.

How will the transaction show up on my credit card statement?

When you place your order you will see a charge from Absolute Board Co., Penny's parent company.

Is my penny skateboard covered by a warranty?

Penny Skateboards are covered under a Limited Lifetime Manufacturer's Warranty. If something does happen to your board caused by a manufacturing defect please contact our customer service team with your proof of purchase and photos depicting the damage and we'll start a warranty claim.

The skateboard or item I want is out of stock. is there any chance you’ll re-stock that item?

We do our best to restock skateboards as soon and often as possible. If there is an item that you really want that’s unavailable at the moment, send our customer service team an email with the complete item name and we can give you our best estimate of when/if it will be restocked or direct you to one of our retail partners.

Does Penny Skateboards ever have sales or promotions on the website?

We do offer different promotions on our site, but the only way to find out about them is by our Penny Newsletter, which you can sign up for at the bottom of our homepage. We only send a couple emails a month to keep you up to date on our new products, promotions, Penny news, and giveaways!