How can we help?

We’ve compiled a list of our most commonly asked questions to give you an answer faster. If there’s anything you can’t find here, you can contact us and we’ll get you sorted!

Orders

We accept Visa, Mastercard, American Express, PayPal and AfterPay.

We are committed to ship orders the next business day, so once an order has been placed we cannot cancel or recall the order. The package will have to be delivered and then we can proceed with the returns process.

If you’re looking to return for a refund or exchange your order, we're here to help! We offer returns or exchanges within 30 days of receiving your order. All items must be in brand new condition (unused, unridden) to be eligible for a refund or exchange and shipping costs are your responsibility for any delivery and re-delivery of goods.

Check out all of the details on our Returns Policy, such as which returns we can authorise and which ones we cannot.

Once you have checked those important T&Cs, if you still want to initiate a return or exchange, please complete our contact form here so our Customer Care Team can assess your returns request.

Shipping

We are committed to ship orders the next business day, so once an order has been processed we cannot change the address.

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up. If the order is still not found please contact FedEx who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with FedEx to resolve the issue.

We offer Free Shipping on all US orders over $50. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for US and International shipping.

We are committed to ship orders the next business day, but due to currently delays processing can take up to 2 business days. You will receive an email with the tracking number as soon as it is shipped.  Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

We do ship to PO boxes. However, It is required to be shipped with Fed Ex Smartpost and can take 2-8 business days within the contiguous 48 states and 10-14 business days to PO Boxes in Hawaii or Alaska.

We ship all online orders with FedEx. Please note, your shipment does not require a signature on delivery.

Product

Penny Skateboards are covered under a Limited Manufacturer's Warranty. If something does happen to your board caused by a manufacturing defect please contact our customer service team with your proof of purchase and photos depicting the damage and we'll start a warranty claim.

You can register your email by clicking the "Notify Me" button on the product page of the board you're after. As soon as we've restocked, we'll send you an email and you'll be able to complete your checkout then.

We do offer promotions on our site throughout the year which you can keep up to date with by signing up to the Penny mailing list at the bottom of our website, or by following @pennyskateboards on Instagram. By doing this, you’ll be the first to know about any sales, giveaways and launching of new styles! With that said, we do also have a bunch of items currently on sale which you can check out here if you can’t wait!

Unfortunately we don’t offer the customizer anymore, sorry to disappoint!If you would like to create a custom board, we do sell all the individual components separately which are available to purchase on our website.

To make it even easier, we have a dedicated Penny Care guide on how to change different elements on the Penny board to help provide that extra bit of personalisation!

Warranty

Penny® Skateboards are guaranteed against manufacturing faults for 12 months from the date of purchase for all 22", 27" and 36" skateboards, and 90 days for all 32" and 29" skateboards.

If we deem the product to have a manufacturing fault or defect, we will repair it or send out a replacement skateboard depending on the result of our assessment. A repair or replacement for a manufacturing fault or defect will be at no charge to the Customer.

Click here to view the complete Warranty.

The original purchaser, who bought the product from Penny Skateboards. Proof of purchase is required.

Workmanship and/or materials that are deemed faulty or defected, providing the product has been used at all times in normal conditions, properly maintained and in accordance with the instructions.

You may return damaged or faulty goods. Upon assessment by us, if we deem your goods to be faulty, normal warranty conditions will apply. It is your responsibility to follow warranty/instruction information. You are responsible for all costs incurred in relation to any return. In the event that you receive a defective or damaged product, we will despatch your replacement item (subject to availability).

Once we receive the item returned by you, or otherwise agree that the item is defective or faulty, we will happily refund the original product price and delivery. This will return to the original method of payment.

Please note that all products that are found to be defective will incur the delivery costs of returning the item to us. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.

To lodge a Warranty Claim, please fill out the following contact form here.